Rockland Toyota - Toyota Roadside Assistants

0 comments

On 11/14/13 I placed a call to Roadside Assistance # 800-297-0486 @ 5:05 PM

after several calls/text messages back and forth with service the towing companies and my dealership, BUCKWILD towing arrived @ 8:10 .

My flat tire was changed to the temp. spare and I was home

by 8:30 PM.

I don't know how you can call this roadside assistance.

My first promise was they would be there by 6:23.

3 hrs. is a long time to wait for a simple tire change from a tow company literally 4 miles from the Target parking lot.

I have documented all the times of the text messages and calls deeded to get this tire changed. It was a disgrace!!!!

Review about: Roadside Assistance.

ROCKLAND TOYOTA GAVE ME A QUOTE AND REFUSED TO SELL TO ME WHEN I WENT BACK WITH THE CHEQUE !

Upper Saddle River, New Jersey 0 comments

Rockland Toyota is the Toyota dealership in Orangeburg, Rockland and gave me awful service.On the 29th of May 2012 I went in and got a quote on a Toyota Venza.

They gave me a price of 28875 on the XLE. I shopped around in other stores but did not get a better deal and called back on the 30th ot confirm if the deal still holds and they confirmed it. So I get all my cheque books, arrange for downpayment and come back on the 31st of May, the last day for me to get 0% APR to get the car and they tell me - SORRY WE MADE A MISTAKE ON THE QUOTE. WE CANNOT SELL YOU THAT CAR, WE CAN SELL YOU A BASE MODEL AT THAT PRICE.

I asked them why they reconfirmed on the 30th and they had no answers. The guy brings out his manager and he with his painted shiny nails tells me the best he can do is to give me invoice on that car and its his mistake but HE CAN DO NOTHING ABOUT IT. Then I show him a quote from another dealer which is lower than his new quote and he tell me "I CAN MATCH THAT BUT GO NO LOWER".

Rubbish, these folks do not have any idea what they need to offer a customer.They gave me such bad service I would never ever step into this bloody dealership again.

Review about: Toyota Venza.

Rockland Toyota - Manager was rude, racist, and a ***

New York, New York 2 comments

We were quite satisfied with our dealing and just about to sign the financing papers when we encountered that there had been a huge misunderstanding.We wanted to speak directly to the representative that helped us and while trying to locate her, we had to deal with a sales manager.

He was FAR from nice. To begin with, right off the bat, he was very rude. He then continued to make smart remarks and insult us.

We would have bought the car we were looking at regardless of the misunderstanding but thanks to his attitude, we left.This would have been our 4th toyota purchase, but after this, I dont think I want to ever deal with them again.

Review about: Toyota Camry.

Comments

Anonymous
#226651

owner's a jew what do you expect????

Anonymous
#154463

Your complaint lacks detail and fails to show evidence of racism.

Rockland Toyota - Insult people

Nyack, New York 7 comments
Not resolved

The managers insulted me in the Rockland Toyota, 618 Route 303, Blauvelt, NY 10913.I bought a van from Prestige Toyota and recently found out that the original 3 keys they gave me, 2 keys do not work.

Therefore, I went to the Prestige Toyota to fix the 2 keys. They told me to go to Rockland Toyota where they changed my computer system in my van at that time they suppose to activate all my keys. Rather fixing my car, they insulted, humiliated me in every possible way. Then the next day, I called the dealership and I spoke to the general manager.

He did not want hear what I have to say. He said that he instructed his staff to do that. I lost my sleep. I spent $36000 to buy the van.

I have to take their insult. They are racist people.

Next time you buy a car think about it, choice is yours!

Review about: Toyota Van.

Comments

Anonymous
#257292

Comments on here seem to hold true!I was recommended a salesman who was off at the time an encountered a piece of work who insisted on hitting on my daughter rather than sell me a tundra AND a scion tc!!

NEEDLESS to say Prestige had no problem taking my business!

If I was the owner I'd clean house so to speak and get some decent looking and respectable people to uphold my good name AND business!Rather than have people like FERLEY chase his customers down the street.

Anonymous
#173881

:( :cry Mr.Always happy

You are trying to make something that is not true.

How many happy customers would go on pissed consumer forum and add comment. You are trying to make all the people that commented and read this posing ***.

Don’t be to smart!Go away…

Anonymous
#173876

Mr. Always happy,

You might work for Rockland Toyota, regardless what you see there United Nation or not. Their customer service stings.I would neve ever shope there.

Anonymous
#172508

i cant see how you people can say being rude equates to racist... when i walked in there its like the united nations! maybe being rude is there way of filtering your bs, ive bought all my cars from them never one problem

Anonymous
#109415

I just purchase a vehicle there on Monday where I was informed that my model was not one of the recalled ones.The very next day all cars have been suspended from manufacturing and sales.

When I called my sales person about this he called me back and said the conversation never took place, and was completely rude and inappropriate.

I would NEVER go back to this dealership again.Horrible experience from the day we ordered the car!

Anonymous
#85244

This was the worst experience I have ever had.My wife and I went in fully prepared to walk out with a brand new RAV.

When I asked the Salesperson alot of questions, he became confrontational and rude. I asked for another salesperson and i guess this insulted him because began to stare me down! My wife became scared and burst into tears. While speaking to a manager, another manager came in KICKED US OUT of the store.

When I asked why, he replied that the salesman said I threatened him! Unbelievable.

He wouldnt even listen to my side of the story.Never go to this dealership, they are racist.

Anonymous
#62101

they are rude

:eek

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No coupons at rockland toyota ever

Newburgh, New York 1 comment
Not resolved

my complaint is about coupons which i never get from rockland toyota in west nyack,ny.my car is a 2004 toyota solora and every service is done at that dealership and they never send me a 10% off for a major service which costs 3-400$.

i just got a timing belt for 541.00 and asked the advisor to apply a coupon since i didn't get one in the mail. i was told no,go on line. been there done that cannot find a coupon.

my cure to this problem is when i invest in another new car i will go back to honda, its a good car and i know from past experience that they do send coupons all the time.

Review about: Toyota Solora.

Comments

Anonymous
#91066

We are posting our coupons online alonf with updating our appointment system. Please visit Rocklandtoyota.com and see parts special or service specials for coupons. We are always happy to assist with any questions.

Rockland Toyota - Awesome experience and great deal

Fairfax, Virginia 8 comments
Not resolved

I got a great deal.Rockland Toyota assisted me with professional knowledge and the courtesy of constant communication.

I ordered my car and they got me exactly what I wanted. There was such a huge selection I felt like a kid in a candy store. I received instant financing and manufacturer backed Extended Service Coverage. Thank you so much.

It was awesome. I love my Camry and service it every 5000 miles. Thomas and Chris in service are great. The pizza in the café is good and they even have Boars Head Deli sandwiches.

The Bathrooms are always clean and Beautiful building.

Review about: Toyota.

Comments

Anonymous
#110868

AM glad i have read this site was going 2 look at a car their but not now. Its becoming such a stressful deal 2 buy a new car i have bought my fair share of new cars an i always have 2 b watching every minute they looking 2 screw u.

Anonymous
#109159

ok, here's a question.Wait, first off, let me say that I DO work for Rockland Toyota.

So there, that is out of the way. Now...

Ok maybe some people may have had a bad experience. But like 1 reviewer said they experienced, no one listend to their side of the story. What about us?

I dont' know what happened, but what? The only review that exists are BAD reviews? I'm sorry you had a bad experience, but people shouldn't make snap judgements. I work with a lot of good people, and I've worked with some people that haven't been all that great.

I'm not here to be confrontational. But if you haven't been here and you read 2 reviews, 1 good and 1 bad, why assume the worst? I've seen more good reviews online than bad, on many types of consumer reviews. Should I assume that they are all fakes and lies?

If so then there would be NO product or service worth my time. Do we have negative reviews? Absolutely, we're not perfect, but we have plenty of Glowing reviews as well. And I have plenty of returning customers.

If I see 1 bad review repeated on several websites, but a diversity of many possitive reviews, wouldn't it make sense to weigh out your findings? I'm just saying I prefer to be more analytical and use logic, than take things at face value. How do we know that the negative review wasn't written by a competitor Dealership, or a disgruntled ex worker? How about a customer who just wanted to be vendictive because we didn't want to...

There's always more than meets the eye. If anyone reads this, and don't know what to think, plese let me know.

But I make no promisses, other than I'll do my best to earn your business the right way.You have my name.

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Anonymous
#91061

I have been a customer of Rockland Toyota for over 15 years and have always been completely satisfied with the customer service and treatment given.

Anonymous
#85779

This was the worst experience I have ever had.My wife and I went in fully prepared to walk out with a brand new RAV.

When I asked the Salesperson alot of questions, he became confrontational and rude. I asked for another salesperson and i guess this insulted him because began to stare me down! My wife became scared and burst into tears. While speaking to a manager, another manager came in KICKED US OUT of the store.

When I asked why, he replied that the salesman said I threatened him! Unbelievable.

He wouldnt even listen to my side of the story.Never go to this dealership, they are racist.

Anonymous
#82612

may even be against the law?

Anonymous
#82602

I have bought 5 cars from them over the past 15 years and have always been treated well by jeff martinez and now Brock. I feel like family when I walk in and Thomas and Chris in service always help me out.

Anonymous
#63107

sounds like you are the general manager. I wont go to your dealership either.

straighttalk
Epsom, New Hampshire, United States #4858

Wow, If I ever read a post that screamed "I work for these guys" more than yours I don't remember it.It reads just like a commercial.

It's dam near insulting to have to read.Your one of those guys that does book reviews on amazon too aren't you?

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